Customer experience expectations are changing on government. Are you ready to keep up?

Jonathan Benett, Technical Director for Digital Government Solutions at Adobe and the Former Chief Enterprise Architect at USDA joins the show to discuss why legislation like the 21st Century Integrated Digital Experience Act (IDEA) and the recent CX executive order have made this a “renaissance time” when it comes to improving government experience. We also talk about lessons he learned from his time as a government executive, how technology is enabling the workforce of the future, and why digital equity has become such an important driver around digital transformation.

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