top of page
Search


The Experience Gap: How Legacy Systems Are Bankrupting Citizen Confidence
by Brian Chidester , Head of Global Strategy & Innovation, Public Sector at Adobe If even 5–10% of the IT budget were reallocated to...
brianchidester
Jul 234 min read


CoComelon, Deepfakes, and the Fight for Public Trust in the Digital Age
by Brian Chidester , Head of Global Strategy & Innovation, Public Sector at Adobe In the AI era, IP is oil, distribution is pipeline, and...
brianchidester
May 285 min read


Digital Trade Wars: The Rising Threat of Tariffs to Global Government Software Innovation
by Brian Chidester , Head of Global Strategy & Innovation, Public Sector at Adobe As the digital economy matures, policymakers are eyeing...
brianchidester
Apr 83 min read


One Nation, One Mission: Embracing “Digital Government Leadership by 2030” as a National Imperative
by Brian Chidester , Head of Global Strategy & Innovation, Public Sector at Adobe Establishing a clear, time-bound goal—Digital...
brianchidester
Apr 23 min read


Modernizing for the Future: Cloud Adoption in Government and the Balancing Act of Security
by Brian Chidester , Head of Global Strategy & Innovation, Public Sector at Adobe Governments that embrace cloud adoption with a...
brianchidester
Mar 273 min read


Transforming Government Efficiency: How Agentic AI Can Revolutionize Public Service Delivery
by Brian Chidester , Head of Global Strategy & Innovation, Public Sector at Adobe Agentic AI provides scalable adaptability, effortlessly...
brianchidester
Mar 164 min read


The New Federal AI Frontier: The Federal Government's AI Strategy Under the New Trump Administration
by Brian Chidester , Head of Global Strategy & Innovation, Public Sector at Adobe Agencies may integrate AI technologies more swiftly...
brianchidester
Jan 213 min read


“Doing Digital” vs. “Being Digital”: Understanding the Difference in Government Modernization
Going from "doing digital" to "being digital" represents a fundamental shift in how governments operate and serve their citizens. So what...
brianchidester
Dec 12, 20243 min read


Transforming Service Delivery: The Journey of Customer Experience in U.S. Federal Agencies from IDEA to GSDIA
With a solid foundation laid by the IDEA Act, the executive order, and now the GSDIA, the government is well-positioned to enhance its...
brianchidester
Nov 15, 20244 min read


President Trump is Returning to the White House. What’s the Future of Federal CX in the New Administration?
President-Elect Donald Trump has a record of supporting federal CX initiatives, although, he brings differing priorities from the...
brianchidester
Nov 6, 20244 min read


Serving All Populations is a Government Imperative. How Government Can Do It Securely and Equitably?
In the rush to digitize, many organizations risk leaving behind those without reliable access to technology or those who may lack...
brianchidester
Oct 31, 20244 min read


The Downstream Effect of Identity & Security Threats on Constituent Experience
Here are the Key Takeaways from the Government Huddle Podcast Discussion on Digital Identity and Fraud with Amy Crawford from LexisNexis...
brianchidester
Oct 24, 20244 min read


Unmasking the Storm: Emerging Threats to Digital Identity in Government. Here's What You Need to Know
Recent podcast episode explored the emerging threats facing government agencies and citizens in the realm of digital identity and how...
brianchidester
Oct 16, 20244 min read


10 Key Takeaways from the U.S. GAO's Digital Experience: Agency Compliance with Statutory Requirements Report
Agency collaboration is a key component of federal efforts to modernize services, especially when it comes to improving customer...
brianchidester
Oct 1, 20243 min read


Riding the Wave of Customer Experience Transformation in Government
Government agencies must reimagine their strategies to deliver personalized, consistent, and meaningful customer experiences in this new...
brianchidester
Jul 9, 20244 min read


Former 18F Digital Leader Shares Insights Behind the Recent Surge of Government Innovation
by Brian Chidester, Global Government Thought Leader & Host of The Government Huddle Podcast In the latest episode of "The Government...
brianchidester
May 29, 20243 min read


Beyond Bureaucracy: Strategies to Foster Innovation Through Government Incentives
To foster a culture of digital transformation, these incentives need to be realigned to encourage creativity, experimentation, and...
brianchidester
May 23, 20245 min read


Government's Path to Creating Impactful Citizen Experiences
Improving citizen experiences is not just about enhancing service delivery but also building and nurturing trust between governments and...
brianchidester
May 3, 20244 min read


Transforming CX in Government by Meeting Citizens on Their Journey
Governments understand the evolving landscape of digital citizen experience and are emphasizing the concept of meeting citizens where...
brianchidester
Mar 30, 20243 min read


How Identity Verification Will Allow Governments to Deliver on the Promise of Improved Citizen Experience
Governments globally are working to roll out digital identity strategies, but few have achieved broad adoption and utilization. If...
brianchidester
Mar 16, 20243 min read
bottom of page




