Digital Identity is Needed to Fulfill the Potential of Government's CX Ambitions
Biden administration is looking to scale up the General Services Administration’s Login.gov solution and require agencies to offer a government-run identity solution in public benefit programs.
President Joe Biden's administration recently unveiled a national cybersecurity strategy in March 2023, with the aim of securing the country's critical infrastructure and improving its digital resilience. In addition, the administration also proposed measures to combat pandemic-related fraud, which have become increasingly rampant since the outbreak of COVID-19. These initiatives are expected to have a significant impact on citizen service delivery, making it more efficient, secure, and reliable.
One of the key objectives of the national cybersecurity strategy is to strengthen the country's critical infrastructure against cyber threats. This includes everything from power grids, transportation systems, and water supplies, to hospitals and financial institutions. By improving the security of these systems, the government hopes to prevent cyber attacks that could disrupt essential services and cause harm to citizens.
This heightened security will have a direct impact on citizen service delivery by ensuring that critical services remain operational in the event of a cyber attack. For example, hospitals will be better equipped to protect patient data, and utilities will be less vulnerable to power outages caused by cyber attacks. As a result, citizens will be able to rely on these services to meet their needs, even during times of crisis.
In addition to the national cybersecurity strategy, the Biden administration has also proposed measures to combat pandemic-related fraud. This includes expanding the use of technology to detect and prevent fraud, as well as increasing penalties for those who engage in fraudulent activity. By doing so, the government hopes to prevent individuals and organizations from taking advantage of the pandemic to defraud citizens of their money and personal information.
These measures will benefit citizen service delivery by ensuring that the funds allocated for pandemic relief are used appropriately and efficiently. This will help to minimize waste and fraud, allowing more resources to be directed towards providing essential services to those who need them the most. Moreover, citizens will have greater confidence in the government's ability to manage the pandemic, knowing that measures are in place to prevent fraud and ensure transparency.
In a recent LinkedIn post, Jordan Burris, the former Chief of Staff for the Federal CIO and current Vice President at Socure, stated the importance of the administration’s focus on identity. “Digital identity is now critical infrastructure. Under the status quo, Americans face rampant online identity theft and attacks on outdated systems while suffering from unnecessary burdens when accessing public services,” We applaud the administration for recognizing the need for change and taking steps to address issues, particularly in helping victims of identity theft and funding countermeasures against systemic fraud.
Identity verification is a critical component of modern-day commerce and financial services. With the rise of online transactions and the use of mobile devices for financial transactions, verifying the identity of customers has become more challenging. This has led to an increase in identity theft, fraud, and other types of cybercrime. The Biden administration's national cybersecurity strategy and pandemic anti-fraud proposal are expected to address these issues by improving the security and resilience of identity verification platforms.
Overall, the national cybersecurity strategy and pandemic anti-fraud proposal are expected to have a significant impact on citizen service delivery. By improving the security of critical infrastructure and preventing fraud, the government can provide citizens with more reliable, efficient, and trustworthy services. This will help to build greater trust and confidence in government institutions, which is essential for a healthy democracy.