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by Brian Chidester
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Tax Season is Upon Us and So is the Need for a Updated IRS Identity Verification Platform

Conversation comes amid broader concerns about the progress of a national identity verification solution and questions about the readiness of Login.gov, the GSA-led effort.


The Internal Revenue Service (IRS) is responsible for managing and processing vast amounts of sensitive taxpayer information. As such, the need for robust digital identity management is essential.


Unfortunately, the IRS's current identity management platform, ID.me, is outdated and poses a significant security risk. In a House Oversight Committee investigation published in November, lawmakers concluded that ID.me inaccurately characterized wait times to conduct identity verification services to the IRS and state partners. ID.me attributed the long wait times to a “massive volume, the impact of COVID, and the lack of modern technology in state governments” and denied intentionally misleading any partners.


In this article, we will explore why the IRS needs a new digital identity management platform.


Increased Security One of the most pressing reasons why the IRS needs a new digital identity management platform is increased security. The current system is outdated and vulnerable to cyber attacks, which could result in sensitive taxpayer information being stolen or compromised. A new platform would offer robust security features such as multi-factor authentication, encryption, and real-time threat detection.


Improved Efficiency The current digital identity management platform used by the IRS is slow and inefficient, resulting in long wait times for taxpayers and IRS employees. A new platform would offer improved efficiency by streamlining the identity verification process, reducing wait times, and improving the overall user experience.


Enhanced User Experience The current identity management platform used by the IRS is complex and confusing, resulting in frustration for taxpayers and IRS employees. A new platform would offer an enhanced user experience, with a streamlined and user-friendly interface, reducing the number of errors and the need for manual intervention.


Better Data Management A new digital identity management platform would allow for better data management, with improved tracking and auditing capabilities. This would allow the IRS to track the movement of taxpayer information throughout the identity verification process, ensuring that it is secure and protected.


Reduced Costs The current identity management platform used by the IRS is expensive to maintain and upgrade. A new platform would offer a more cost-effective solution, with reduced maintenance costs and lower hardware and software requirements.


Enhanced Compliance A new digital identity management platform would ensure that the IRS remains compliant with current regulations and standards, such as the National Institute of Standards and Technology (NIST) guidelines. This would help to prevent security breaches and ensure that the IRS is meeting its obligations under federal law.


The IRS needs a new digital identity management platform to ensure the security of sensitive taxpayer information, improve efficiency and user experience, better manage data, reduce costs, and enhance compliance.


By investing in a new platform, the IRS can improve its services and protect the privacy and security of millions of taxpayers. It is time for the IRS to modernize its digital identity management platform and ensure that it meets the needs of taxpayers and the agency itself.

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